Appointments

Appointments

To make an appointment by telephone please call 01724 853838 or visit reception at Church Lane Medical Centre. A number of GP appointments are bookable in advance but most are released daily at 08:00.

Appointments with the Practice Nurse or other specialist services are bookable further in advance.

We offer morning, afternoon and evening surgeries at various times throughout the day. Where possible we will offer you a choice of telephone or face to face appointment. 

All consultations with GPs and Nurse Practitioners are of 10 minute duration. If you wish to discuss more than one issue please book a double appointment

Appointment duration with our Practice Nurses and Healthcare Assistant varies according to the appointment type.

Patients have a right to express a preference of clinician. Where possible we will accommodate this request.

Please note that we are not licensed to treat dental problems (including providing antibiotics for dental problems). If you have a dental problem you must visit a dentist. Patients without a dentist or who require emergency dental treatment should call NHS 111.

Advance Booking Appointments

Each member of staff has a limited number of appointments available that can be booked in advance both over the phone and in person.

We are also now able to offer a number of appointments for each staff member that can be booked online. You must be registered for online services to access these appointments. For more information see our online services page.

Please note we do not offer appointments in advance for Monday mornings. This is to ensure maximum availability for patients needing to be seen after a weekend.

On The Day Appointments

Each morning a number of appointments will be available with all of our clinical staff. These can be booked over the phone or in person.

Extended Hours

For those who are unable to attend during normal surgery times appointments are available from 07:15am and until 7:00 Monday - Wednesday. Please enquire for details.

Telephone Appointments

These appointments are available with our GPs and Nursing staff throughout the day should you feel the matter can be dealt with over the phone.

Cancel an Appointment

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

You can now cancel your appointments via text. Follow the instructions in your reminder text for information on how to do this.

Extended Access/weekends

Appointments outside of normal hours are now available for patients. This includes weekday evenings (6.30pm-8pm), Saturdays (8am-8pm) and Sundays (10am-2pm).

Patients can book an appointment in their local area, in advance, by speaking with their usual practice.

NHS 111 and COVID-19 Clinical Assessment Service

Patients with symptoms of COVID-19 (cough, high temperature and loss of taste or smell), should dial 111 to access the COVID-19 Clinical Assessment Service (CCAS).

This service will undertake an assessment to determine if the patient requires further attention in primary care. It will be able to triage a patient and, if appropriate, book a patient in to a practice directly.

To access this service please call 111 for a clinical assessment.

Text Reminder Service

Church Lane Medical Centre sends automatic appointment reminders to all of our patients with recorded mobile numbers in a text message. We may also text you from time to time if we are unable to get in contact with you or to inform you that you are due for a review or eligible for a vaccination. 

If you DO NOT wish to receive text messages please inform a member of staff. 

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Please note, lack of transport is not an acceptable reason for requesting a home visit.

Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

For patients who do not have English as their first langauge, the practice is able to offer translation services for appointments. Please note we need to be informed prior to your appointment in order to arrange this and you will need to book a longer appointment.