Having a SystmOnline accounts allow you to access a range of GP services via your computer, mobile or tablet. Once you have signed up, you will be able to:
- Book or cancel appointments online
- Renew or order repeat prescriptions online
- View parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
You can still contact the practice by phone or in person, however accessing services online has been found to be more convenient and time saving for patients.
More information including is available at www.nhs.uk/gponlineservices.
SystmOne App for smart phones
You can now download the SystemOnline App for your smart phones. To download this app click on the link below:
Please note: you need to be registered with online services in order to log into the app.
How to sign-up
For more information, please contact reception or next time you visit the surgery, bring with you one form of photographic ID (e.g. passport, driving licence) and something with your address on like a bank statement or utility bill. If you don’t have any of these, please talk to us and we will try to find a solution which will enable you to sign up.
NHS England have also produced their own information leaflets for patients. View them here:
To register for online services please attend the surgery in person with a form of photographic ID and proof of address and speak to a receptionist. You may complete the SystmOnline Registration Form before hand if you wish.
Please Note: For issues relating to patient confidentiality we are only able to register patients over the age of 16- if a parent wants access to their child's record, they must fill in a Child Online Registration Form, show the Child's Birth Certificate and two forms of ID for their identity (parents). Access will cease on the day of the child's 12th birthday.
Once the child reaches the age of 12 they can choose for their parent/guardian to continue to manage their account in which case they will need to complete a Child Online Proxy form and sign to say that they have read and understood the information leaflet. At the age of 13 the child can choose to have their own account. If the child decides that they do not want their parent/guardian to have access or that they want their own account they will need to have a Gillick Competency assessment with a clinician.
Requesting Access to your Detailed Coded and Full records
You can now access your Detailed Coded records via online services. This is your full coded medical records held on our clinical IT system and does not include documents or any free-text information.
From April 2020 we are now also offering access to Full Online access. New patients registering with the practice will be offered Full Online Access to prospective information, starting from the date of their registration. Existing patients will be offered Full Online Access to prospective information and also information dating back to April 2019.
In addition to Detailed Coded access, access to full record includes free text consultation notes, test results and documents i.e clinic letters, hospital discharge letters, referral letters etc.
If you require access to your historical paper records this must be requested as a Subject Access Request to Practice Management.
In order to obtain access to your Detailed Coded or Full records online, you need to read the access to medical records online form This states all you need to know about accessing your record. Once this has been read and understood, if you still want to obtain access, you need to complete the attached request form. Your notes will then be checked by a member of our admin team and access will be given within 30 days.
The practice will not allow online access to detailed coded/full record information if it is deemed that it may cause physical and/or mental harm to the patient or a third party.