SURGERY DOORS OPEN

Monday to Friday

8:00am to 6:30pm

TELEPHONE LINES OPEN

Monday to Friday

8:00am to 12:00pm

and

1:30pm – 6:30pm

APPOINTMENT REQUESTS/ ADMIN QUERIES

Can be submitted online 24 hours a day, 7 days a week.

Please note that online requests are only monitored during practice opening hours Monday to Friday.

We aim to review and process all requests within 24 hours during working days.

IF YOUR PROBLEM IS URGENT

please telephone the practice so that we can assist you more quickly.

Our phone lines will close each day between 12:00 and 1:30. If you have an urgent query between these times that cannot wait until 1:30 please call 01724 747257. Please note that this is an emergency line and should not be used for routine queries. You will be asked to call back if your query is not urgent. The surgery remains open for patients during this time.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

Please note that the surgery will close at 1pm on the second Wednesday of each month for staff training.

Extended Access Hours provided by Church Lane Medical are as follows:

Sunday 9:00am - 1:30pm

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.